Website Design FAQ

General Design + Payment & Updating + E-Commerce + Miscellaneous

faq

team1

How long will it take for my web site to be designed?

Every project is unique. Some websites are completed in a couple weeks, while others take many months. The timescale of a project is generally depends on the complexity of the project and how much the client has to work on the design.

The most common delay in the creation of a site is waiting for content (text/images) to be sent to us by the client. So how long it will take to complete a website will depend on how quickly you can provide us with information for your pages.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

Will we need to meet to discuss the website design?

Yes. In order that the website design and functionality is exactly as you wish, we need to have a short discussion.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

Can you provide content for my website?

In most cases we can provide images for your website and help and advise on the text content for your pages. However, this is your website, this is your company and these are the products and services that you are selling. So you will know what information better than anyone that you would like on your website pages.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

How do I submit my business pictures, logo and info?

We require any text and images from you for your website in electronic form. For example, the files the text in MS word or a similar format and images from a digital camera or images in general that you have in GIF or JPEG format. We do not work with any scanned images sent for example drawn on a piece of paper as the quality is to low to make your site look good. In most cases we will help to find suitable images for use on your website.

The most common delay in the creation of a site is waiting for content (text/images) to be sent to us by the client. So how long it will take to complete a website will depend on how quickly you can provide us with information for your pages.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

Can I have Multi Language Web Page?

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

Do you use Flash animation in your website design?

It's depends to your requirements or budgets. It is important to note that flash animations works can be quite expensive to create, and search engines are not able to read the content of flash and therefore any words used in animations will not be indexed by the search engines.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

How many pages can I have on my web site?

As many as you like. From a search engines point a view - The more the better as the more pages you have the more chance you have of customers finding your website online.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

What if I do not like the design?

If you do not like the design which we have suggested for you then we will change it. We would not like to think that you are not happy with the final website design so we work until you are happy and ready for the website launch.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

Who owns the website once the website design is completed?

The customer shall have the ownership of the web site once the development fee is paid in full.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

How much does a Web Site cost?

The cost of a web site varies depending on the site and complexity such as its structure design, flash, databases and etc.

A simple website with minimal design and features (only a few pages) cost you a few hundred Ringgit. Whereas, a 30-pages large corporate website with advanced features, publishing tools, flash or database connectivity may cost a few thousand Ringgit..

Simply send us an email with your website design requirements and we will provide you with a fixed quotation.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

Do I need to buy a domain name and hosting?

No, we do everything for you.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

Do I need to send a deposit for the work?

Yes. For website package, 50% upon confirmation and 50% upon completion of works. For the banner or logo design, 100% upon confirmation.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

What Type of Payment do You Accept?

We accept cash deposit, internet fund transfer and cheque. Please refer to our payment page at HERE.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

Are there hidden costs associated with web design services?

With us there are no hidden costs. We will quote you the exact price for your website, hosting and domain based on your website requirements.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

What after sales service do you offer?

We fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer web site maintenance so that your website need never get out of date.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

How do I update my website?

There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself although of course we will be glad to advise you which method will suit your needs.

If you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask Pattayamedia.com to carry out these changes for you. Other methods which are frequently chosen are largely dependant upon how much data or information and pictures you have and how you store this information at present.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

How much do you charge for updates?

We charge nothing if the website we have designed for you includes a Content Management System then you can access your administration areas from anywhere as long as you have an internet connection and make updates instantly as frequently as you wish. If your website is a smaller website and was designed without using this type of system and you don't have any html. skills, then we can update the website for you. Our charges are very reasonable.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

Can I have an e-commerce system for my website?

Yes you can. An e-commerce website will naturally cost more than a basic information website as is more complex. But to have a e-commerce website you would need to be able to accept payment online via a third party payment provider such as PayPal or whichever third party you wish to use.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

How can I accept credit cards on my website?

The first method is where you use your own pdq. card machine and process the card payment yourself which is very hard to get and the second method uses an online clearance company such as PayPal. Once you are sure which method you wish to use, we can design your website accordingly.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

What are my options for online payment?

Direct Bank-in, credit card(Visa & Master), paypal, Maybank2u, Mobile Money, PosPay, FPX & MEPS.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

Will my website design be Search Engine Friendly?

All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

Do you guarantee that my site will always be available?

No web hosting service can guarantees 100% uptime. However we can say that our servers have had 99.99% up time for many years. Should our servers have any problems we do have the necessary backups in place to deal with this issue very speedily.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

Can I see how many visitors I've had to my website?

Yes we provide web FREE tracking software which records where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which is paramount to the marketing of your website.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

Why do you offer so low price?

Low price doesn' mean low quality. Price is very competitive in the website & hosting industry, we always offer you the lower price is to retain our competitive strength.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

What happens when I complete your contact form?

We will email your quote. The quote is free and you have no obligation to continue any further. If you provided a contact phone number then we may give you a call to further assist you.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

Why can't I find my web site in the search engines?

When your websites put online, it takes about 2weeks to 6 weeks for google to build an index of the links and your website before people can search it.

Then Google will start the placement of your URL inside of the search engine's keyword ranking. Your websites ranking is determined by various different factors; content relevance (how well your website explains and details any given subject), link popularity (how many other different webpages are linking to yours), and overall website appearance (how well formatted your site actually looks).

Getting high rankings takes time, don't expect quick results, there's no getting around that fact. Once your site is added to a search engine or directory, its ranking may start out low and then slowly work its way up the ladder. Some search engines measure "click-through popularity," i.e., the more people that click on a particular site, the higher its ranking will go. Be patient and give your site time to mature.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

Do you redesign existing websites?

Yes we do. We can redesign, retaining your company corporate style or we can redesign to give you a complete new image and professional look.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

Do you display any banners or pop-up ads on my website?

Absolutely not! - It's your website and you have total control over the contents of the pages and who advertises on it.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

Does your hosting & email facilities safe?

Yes. Our servers are self-managed with daily backup programme making sure your data are always safe. 24 Hours real dedicated and experienced customer service makes sure our server uptime are always maintained and server services are always upgraded to the latest.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

Will I be able to find my website in the search engines?

Yes. There are basically three ways to get your site listed in a search engine: A) Submit your site directly to the search engine using a free submit form. B) Let the search engine find your site through links to your site from other sites such as directories. C) Pay the search engine to index your site.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

Do you provide domain name registration?

Yes, we do register domain names at very reasonable prices, and we can get your desired domain name too.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

What is a Domain Name?

Your domain name — it's how the online world finds you, just like a telephone number.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

What domain name should I choose?

The domain name will represent you, your hobby or business and will give your website a memorable name.

The domain can be of any length up to 67 characters, which includes the 26 letters of the English alphabet, numbers 0-9, and hyphens (-).The domain name cannot begin or end with a hyphen but, can contain one or more hyphens.

To have a good domain, please make sure it short, memorable, not easily confused, hard to misspell, related to the core of the business, with appropriate sounding to the core of your business.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

Can I register .COM.MY and .NET.MY?

Yes you can! But you need to provide us the supporting documents such as Borang 9 (Certificate of Incorporation for SDN BHD) or Borang D (Certificate of Incorporation for Enterprise/Sole Proprietor) and payment to proceed the order.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

What is Web Hosting?

Web hosting is a service which allocates space for customers to showcase their websites on computer servers that are connected to the Internet 24/7.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

What is Website Maintenance?

Website Maintenance is a regularly check under the hood to make sure the websites are running smoothly.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

How do I get listed in search engines & Google?

search engines & Google.search engines & Google.search engines & Google.search engines & Google.search engines & Google.search engines & Google.search engines & Google.search engines & Google.search engines & Google.search engines & Google.search engines & Google.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

What is SEO? Why is it important?

SEO or Search Engine Optimization is the optimization of web site in order to increase the ranking of the web site in search engines like Google and Yahoo through natural or organic search when potential clients search for your company name or products".

The higher your web site is ranked for the products you are selling, the more chance people will click into it and the more chance people will buy your products.

But why SEO? Why is it important? Nowadays, there are millions of other online competitors and your web site appears nowhere in the Top 10 in Google, Yahoo or MSN - now who's going to buy your products? By chance? Of course, other Marketing methods help too, but SEO is a tool that is already out there, all you need to do is arm it to your web site. Therefore, having a web site alone is not sufficient as over 90% of all companies already have web sites. But out of these, more than 50% are not optimized.

FAQ Quick Links: General / Payment / E-Commerce / Miscellaneous / Back to Top

January 08th, 09

Another Big Website Project for us! We are delighted to announce that Hockiya have just won a tender to develop Malaysia Biggest Chinese Wedding Portal - www.jiehun.com.my.

September 9th, 09

Many businesses needed a website to promote their business to interact with their client. Our website projects had rapidly increased recently. Here is the list of our most recent projects...

Hockiya.com.my We're a Professional Website Design, Ecommerce Solutions, Internet Marketing & High Power Business Web Hosting Company in Malaysia. We always help you create the website you always wanted, and help your website succeed online.

What we do? We can create a new website or redesign your old website and make it to rank high on Google Search Engines and SEO.
• Web design • Business Website • E-commerece • Portal • Flash Website • Internet Marketing
Why Should You Choose Us? A list of Good Reason you should choose us. Please make a check on our recent projects...
• read more

Content copyright © 2009 Hockiya.com.my. Malaysia Website Design and Internet Marketing Company.
Web Design FAQ, B2C, Ecommerce Website
All rights reserved.